What is WGS Application Delivery & Managed Services - Enterprise Software Dev. Contract?
ADMS is different from regular services such as :
- Waterfall Project (WT03)
Require intense requirement gathering upfront Timeline based on blueprint, usually not shorter than 3 months of work During the development, client can’t freely change the specification (only a limited number of change request can be accepted) - Programmer / Developer Outsourcing (WT04)
Require strong project management on the client side Heavily depends on the developer capability & availability
ADMS focus solely in the deliverable :
- Define scope of work per-sprint (2 weeks of work) with sprint planning, to reach short term target, and make adjustment on the scope easier
- Development team managed & operated by IT Vendor for continuous delivery, flexibility, and to achieve faster result
- Team that develop new enhancement are separated from the team that support the applications
- Layered support services to handle application operational problems
ADMS service is developed to help enterprise eliminate common problem of digital initiatives.
Flexible & Scalable Development Team
Support with SLA & Reports
Flat Cost for Support Services
IT Vendor Quality Level / Standard
ADMS Service Are Divided Into 2 Work-Types:
Work Type 1: Support
Work Type 2: Application Delivery
Here are Some Details for Each Work Type
Support (Work Type 1)
- SLA to meet
- Expected performance to be tracked
- Root Cause Analysis (RCA) for Problem Management
- Proactive support during business hours
- On-call reactive support 24x7x365
Application Support Terms
- Flat-fee support monthly depending on your IT portfolio
- Fix for all bugs for contracted applications
- Proactive maintenance, troubleshooting, and problem analysis.
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Support for 3rd party vendor’s work:
- covered under Work Type II on the 1st year
- covered under Work Type I on the 2nd year onwards
Agile Development (Work Type 2)
- Programmer outsourcing with Flexible Resourcing
usable for various IT needs:- Project Planning
- Project Development
- Fully Managed by IT Vendor
- Flexibility for urgent project requests
- Sprint-based 1-4 week cycles
- Expected performance to be tracked
Response Time
- Upon receipt of request, IT Vendor will provide Impact Analysis (IA) with effort & consumption.
- Customer approval before work commences
Release & Quality Management
Manage software releases from development stage for smooth software release to production.
- Git Pull Requests
- Continuous Integration testing
Agile Development Terms
- Sprint-based work
- New technology on-boarding max 2 months
- Scalable capacity guaranteed is 2x minimum monthly of commitment
You might also be interested in our other development services:
- Programmer Outsourcing (WT04)
Extended team to scale your in-house team - Waterfall Software Development (WT03)
Fixed price project development with waterfall method - Hourly Coding (TECHS)
For smaller hourly customization projects - Custom Application Support Team (WT01)
Support team to maintain your custom built applications (bug fixing, server, and DevOps)