Application-Delivery-&-Managed-Services-Time-Bound-Agile-Team

Application Delivery & Managed Services

WT02

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What is Application Delivery & Managed Services ?

ADMS is different from regular services such as :

  • Waterfall Project (WT03)
    Require intense requirement gathering upfront Timeline based on blueprint, usually not shorter than 3 months of work During the development, client can’t freely change the specification (only a limited number of change request can be accepted)
  • Programmer / Developer Outsourcing (WT04)
    Require strong project management on the client side Heavily depends on the developer capability & availability

 

ADMS focus solely in the deliverable :

  • Define scope of work per-sprint (2 weeks of work) with sprint planning, to reach short term target, and make adjustment on the scope easier 
  • Development team managed & operated by IT Vendor for continuous delivery, flexibility, and to achieve faster result
  • Team that develop new enhancement are separated from the team that support the applications
  • Layered support services to handle application operational problems

 

ADMS service is developed to help enterprise eliminate common problem of digital initiatives.

ADMS Service Are Divided Into 2 Work-Types:

  • Work Type 1: Support

  • Work Type 2: Application Delivery

  • Here is Some Details for Each Work Type

    Support (Work Type 1)

    • SLA to meet
    • Expected performance to be tracked
    • Root Cause Analysis (RCA) for Problem Management
    • Proactive support during business hours
    • On-call reactive support 24x7x365
    Application Support Terms
    • Flat-fee support monthly depending on your IT portfolio
    • Fix for all bugs for contracted applications
    • Proactive maintenance, troubleshooting, and problem analysis.
    • Support for 3rd party vendor’s work:
      • covered under Work Type II on the 1st year
      • covered under Work Type I on the 2nd year onwards

    Agile Development (Work Type 2)

    • Programmer outsourcing with Flexible Resourcing
      usable for various IT needs:
      • Project Planning
      • Project Development
    • Fully Managed by IT Vendor
    • Flexibility for urgent project requests
    • Sprint-based 1-4 week cycles
    • Expected performance to be tracked
    Response Time
    • Upon receipt of request, IT Vendor will provide Impact Analysis (IA) with effort & consumption.
    • Customer approval before work commences

    Release & Quality Management

    Manage software releases from development stage for smooth software release to production.

    • Git Pull Requests
    • Continuous Integration testing
    Agile Development Terms
    • Sprint-based work
    • New technology on-boarding max 2 months
    • Scalable capacity guaranteed is 2x minimum monthly of commitment

    You might also be interested in our other development services:

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