What is iQue System - Customer Queue App with Management System?
iQue system is an intelligent software application that will change how people queue with the help of modern technology. iQue system enables customers to get in a virtual queue without being at your designated place yet. Moreover, they can also keep track of their queue line and make sure that they arrive on time. As the business operator, you can also conduct a customer survey through the app which will not only provide useful insights but also engage the customers while they wait in line.
Whether it is for a table at a highly popular restaurant, a seat at the local theatre, or to engage in various services at a bank or other customer-related services, waiting in line has become an experience that we are all too familiar with. However common, this experience is not always pleasant for most people. This is because, for the most part, waiting for a relatively long time before getting services is quite aggravating.
Currently, the most commonly applied system for customers to wait is by queueing on-site with turn call notification when we are ready to provide the service without any means of interacting with the customers while they wait. It comes in a slow-progressing queue line with a name call out, or the ‘take a number’ and ‘now serving’ system. Aside from being physically exhausting, the call-out and visual display system can be cumbersome since customers may not hear or saw their turn. The traditional system cannot :
- Verify customer's turn notification receipt
- Provide alternate services
- Allow individuals to control their place along the queue.
iQue system provides a much-needed solution to these problems. Instead of tiredly standing in a line, or continuously being on alert for your turn call, now queuing can be done at your smartphone app. Besides helping with the queue, you can reduce the cost of having your staff to handle the queue / the high tech queuing devices.
Its simplicity, comfort & practicality can definitely boost customer satisfaction. After installation customers can immediately use the app for diverse featured functions. For the businesses, the application can significantly improve queuing management; and in the long run, maintain a good relationship with the customers.
What will you get by purchasing the product?
01. Comfortable Online Queue
With this application, customers can queue with much ease and comfort. They don’t have to endure the strain of having to physically stand in line for quite a while.
02. Queuing Without Risk
The app reduce any unwanted criminal risk of a long queue line such as pickpocketing, harassment, and more.
03. Time-Saving
With this application, a customer can already be in a queue before even arriving on the site. This allows a customer to conduct other activities and only proceed to the queue line when his/her turn are approaching.
04. User-Friendly
The app is relatively light and very easy to use. Customers can simply download and install the app in their smartphones and immediately be able to use its diverse features.
Here are the detailed features of the Product:
01. Search and find your services destination
If you have multiple outlets within a particular area/city, the app can help customers locate destinations with the shortest queue information
02. Provide Updates with real-time queue information
Keeping customers on track with their queue line and making sure they arrive on time
03. Connect to map and navigation
The app can connect to the customers’ map and navigation applications for a convenient search of locations
04. Provide services options and Virtual Tickets
You can offer several services options for the customer to choose and also provide virtual tickets
05. Book / Reserve future appointment
Aside from just for queuing on the go, the app also enables customers to book or make a reservation for future appointments
06. Real-time notification for Virtual Tickets
The app gives real-time notifications of the status of the customers’ virtual tickets
07. Provide the history of Virtual Tickets
The app keep records of previous virtual tickets which the customers’ can access and view
08. Broadcast important messages for the customers
The app gives you the ability to broadcast important messages such as service changes, schedule changes, and more.