What is Repair Order Management ?
Repair Order Management aims make monitoring mobile phone repair operations to be more transparent for the clients. Your technician will also be helped to be more effective in inventory management & communication between internal division.
With repair workflow system that covers all repair process at :
- Collection Point
- Service Point
- Service Center
- Main Service Center
- Call Center for multiple brands.
Freely Customized User Role
Person in charge to create repair order job request from customers.
Person in charge to execute repair order
Person in charge in inventory management.
Customers who could track repair order status
Here is the detailed features you will get
01. Repair Order Management
The Repair Order Management system are included with payment and workflow of the repair order process.
- Integrated with the system could get the
parts cost and service cost
- Print invoice
- Handle Down Payment and Refund
02. Knowledge Base Management System (KBMS)
User who access KBMS is given a role so that the content of KBMS is relevant to the user’s role / position. In example technician could only access KBMS about repairing a unit, customer service could only access KBMS about handling customers
Freely Customized KBMS Content including:
- HTML content, etc.
03. Inventory Management
To manage parts and faulty units and monitoring inventory stock or status.
Purchase order management:
- Purchase order issued
- Purchase order received
- Purchase order pending
- Purchase order closing
Parts inventory management:
- Parts request
- Parts release / transfer
- Parts receive
- Parts return
Faults units management
Return Material Authorization (RMA) is used to manage faulty parts or units (resulted from repair operations), and defective parts or units which should be returned to principal
Monitor inventory stocks or status:
To monitor inventory stocks and inventory status of parts or units
- Daily transaction
- Analysis of transaction
- Financial report
- Accounting report
05. Multi-chat System
Communication feature among users (e.g.: between Customer Service Officer to Technician, etc.) that could be saved if needed.
06. Repair Order Info For Customers
A customer portal web page to track their repair order status without calling the customer service or call center.