What is Lakeside SysTrack – Digital Experience Monitoring Solution?
SysTrack is a digital experience monitoring solution that optimally reduces IT costs and significantly improves end-user experience. SysTrack offers advanced analytics and automated resolution with minimal human intervention. The solution unifies workspace monitoring by combining digital experience monitoring and AIOps (Artificial intelligence for IT operations) to capture and analyze an unparalleled breadth and depth of end-user data while offering highly relevant insights for proactive IT decision making. The goal is to help IT reduce costs and improve end-user productivity by providing visibility into their environment. For over 20 years, we’ve helped to manage the end-user experience for over 3 million unique users.
What will you get by purchasing this product?
Improve IT Visibility
Access 10,000 + data points on IT performance and usage from every single user devices
Boost Productivity
Quantify end-user experience provide optimal end-user computing performance
Reduce Costs
Identify overprovisioning, reduce volume of IT incidents and optimize IT operations
Monitor Via One Console
Get visibility into your entire environment for root cause analysis, performance benchmarking, right-sizing tech and more
Be Non-Intrusive to Users
Taking only 1% CPU, SysTrack will not bother your users and administrators love us for it
Track 400K + User Devices
Monitor how resources and services are performing on every single user devices, all 400,000+ of them
Identify User Requirements
Continuously segment users into personas based on usage patterns to accommodate for workstyle and requirements
Leverage Cloud or On-Premise
Reap the management benefits of SaaS of the Customization of on-premise as SysTrck can be housed on-premise or in the Cloud
Here are the detailed features of the product
01. Workplace Analytics - Quantify user experience to support productive workplaces
- Quantify user experience using SysTrack user experience score
- Perform real-time and historical analysis of IT performance and usage data
- Use SysTrack sensors to monitor user experience, find trends and auto-remediate issues
- Know how many productive work hours have been lost due to specific IT resources
- Diagnose and resolve IT resources impacting productivity
- Discover and diagnose which IT resources are impacting user experience the most, and correct them
02. Asset Optimization - Measure the Performance and Usage of IT Resources and Services
- Know what applications, their versions, packages and licenses, as well as what use they are given
- Pinpoint the optimal time for a hardware refresh
- Asses your readiness for hardware upgrades, OS migrations, new vendor solutions, VDI (Virtual Desktop Infrastructure) and more
- Identify the right hardware and software resources for each user based on their usage and work style
- Know all the servers, desktops, hardware, and software in your environment
- Find root causes of failures and performance degradation
03. Artificial Intelligence for IT Operations (AIOps)
- Sensor Trends showcase the top areas of concern in the environment as determined by SysTrack’s extensive sensor library. IT can understand which are the recently-triggered sensors in the environment, and then they can simply click to drill down into more details.
- Root Cause Analysis provides IT with visibility into sensors that are being triggered and the likely changes that have caused those sensors to trigger.
- Self-healing allows engineers and admins with appropriate permissions to remotely execute actions to run automatically or manually in order to solve issues that often overwhelm Level 1 agents and impact user experience.
04. Desktop Transformation - Run and Monitor Smooth Desktop Transformation Projects
- Right-size workplace technology with end-user needs, not estimates
- Vet and validate vendor claims using real end-user data
- Quantify and trend end-user experience
- Improve return on end-user computing investments
- Eliminate migration headaches by running a measured desktop transformation project
- Gather data for designing, implementing, and monitoring desktop transformation projects