What is IBM AI Chatbot ?
In the digital era, everyone has taken one step forward to maximize business performance, especially in customer service department. Solving the problems and customer queries are very important to give future impacts, for example: keeping consumer loyalty along with brand establishment.
As everything has gone digital, AI Chatbot will be the future of customer service and management. IBM Watson's AI will lead you to a new way of automated services for the customers. It offers high intelligence service experience that sophisticatedly capable to understand complex request.
Every specific data has been implanted inside AI Chatbot according to your business field. AI Chatbot are also enhanced by Virtual Agent, who’s able to help you build custom content based on customers’ insights and projecting the daily changing pattern of customers’ need.
What would you get by purchasing this product?
High Intelligent Capability
Chatbot helps you to handle every conversation across social networking channel. Many chatbot serves up small info like: the weather, confirmation status, cancellation deadlines, or answering FAQs. Additionally we will setup IBM Chatbot based on your business preference and makes it perfect to handle customer queries like the real customer service staff.
Improve Customer Satisfaction
Chatbot allows you to personalize customer interactions, answer their queries, and guide them to take instant action anytime they need. Moreover, deep analytics feature has a magnificent privilege by providing insights on your customers.
Resolve Customers Concern
Chatbot helps you to sort the most common customer issue and solve them in the first place based on their personal needs.
Our Chatbot software gives you full privacy in every customers’ data. It builds on IBM Cloud, a reliable tool to keep your data safe.
Here is the detailed features you will get
01. Pre-trained Industry Knowledge
Chatbot has already understand your customer needs before it deploys. We use pre-train industry knowledge to implant customable company data according to your business purpose and needs.
02. Self Service Delivered by Bots
It applies a specific application that understands multiple natural-languages and response to customers in human-like conversation. While answering customers queries, bots effectively provide contextualized customer experience by using the basic knowledge from pre-trained industry knowledge.
03. Personalized Configuration
Our product is personally configured, without code, so as a business people you don’t need programming expertise knowledge to operate it. What you need is to configure the bot based on the specifics requirement of your business.
04. Deep Analytics Capabilities
While the bot is working, we have the best Engagement Metrics dashboard which takes note on every conversation with customers. It works as an evaluation phase that understands customers need and use the system to improve your business deployment.
05. Engagement Metrics Dashboard
Metrics Dashboard discovers a new opportunity to elevate customer services quality based on the analytics of interaction between your customer and Chatbot.